FAQs

Question How Can I Track My Order?
Answer

After your order has been Shipped, our team will promptly provide you with the tracking information.

Question What Are the Modes Of Payment Accepted?
Answer

We accept payment via all leading debit and credit cards, UPI. Should you face any issues while transacting, please feel free to contact us on the helpline given on every page and our representatives will be happy to assist.

Question Do You Accept International Credit Cards?
Answer

Yes, we accept International Credit Cards as well.

Question Is My Payment Secure?
Answer

We process your payments via secured & verified payment gateways. We assure you that the process is 100% safe and secure.

Question My transaction failed; I received a payment gateway error message. Please help.
Answer

Please reach out to the customer care team, and your bank for clarity on the transaction.

Question Is there cash on Delivery?
Answer

Cash on Delivery is not available. All orders are on full advance payment.

Question Can I Cancel Or Amend My Order Once It Has Been Placed?
Answer

The order can be amended or cancelled within 24 hours of receiving the order via email or over the phone.

Question How Long Does It Take for The Product to Be Delivered?
Answer

We will provide you with an estimated delivery date for your order at the time of placing the order, which will also be noted on your order confirmation email or via text. We do not ship on Sundays and/or on nationally observed holidays. Once shipped, you will receive a shipment confirmation with a tracking number.

Question What Are the Domestic Shipping Charges?
Answer

For all orders within India, we offer free shipping.

Question What are the International Shipping charges?
Answer

Delivery Charges for International deliveries, the shipping cost is calculated at the time of placing the order depending on the value, weight and volume of the products purchased.

We will provide you with an estimated delivery date for your order at the time of placing the order, which will also be noted on your order confirmation email. We do not ship on Saturdays, Sundays and/or on nationally observed holidays

Please note : the shipping charge DOES NOT include import duty(s). Before your parcel leaves our warehouse, it is fully checked by our quality control team. If you receive an item which is damaged, please Contact Us immediately.

Question Does my International order include Local Import Duty?
Answer

The International shipping charge DOES NOT include import duty(s).

Question Does the Pricing Include GST?
Answer

Yes, all the prices are inclusive of the GST.

Question Can I return my order?
Answer

We do not accept returns on any product. Only in the case the product is received in a damaged condition, a request return should be sent to us at sales@geethikakanumilli.co within 24 hours of receiving the order.

Before your shipment leaves our warehouse, it is fully checked by our Quality Control team. If you receive an item which is damaged, please Contact Us immediately.

Question Can I exchange my order?
Answer

All products are hand embroidered and made to order - we don’t accept any returns or exchange. However we can assist you for alterations, if notified within 48 hours of receiving the shipment.